Concierge

Description

Why work for us?

Janus Henderson is a leading global active asset manager. We exist to help our clients achieve their long-term financial goals. Our team exemplifies our values of putting clients first, acting like owners and succeeding as a team. Our culture is high-energy, collaborative, and forward-thinking with opportunities to grow in an exciting career. We invite you to consider joining our dynamic, global team!
Our culture is the foundation for how we interact with clients and one another as part of our unique, people-focused work environment. We support a flexible hybrid working model that allows teams to build a strong and positive culture by inspiring innovation and increasing collaboration. Currently our hybrid working model allows employees to work 3 or more days in office and the remaining time remotely.
Employees and Managers will discuss and determine what schedule works best for them and the team, with additional flexibility available based on the role, business needs, and individual circumstances. JHI Workplace Practices is subject to change as the future of work within our organization evolves.
Your opportunity

• Serves as first point of contact for all individuals entering the lobby of Janus Henderson’s Denver office
• Uses guest registration software to notify all stakeholders of guest arrival
• Monitors lobby and conference center and reports any improprieties or incidents to Physical Security Team
• Assists in accurately tracking all metrics related to position
• Answers incoming phone calls and direct them to appropriate personnel
• Provides administrative support and duties as required for clients and guests
• Greets conference center visitors and directs them to appropriately scheduled rooms
• Coordinates daily conference room schedules using in-house reservation system and provides updates to physical security as required
• Maintains clean and orderly appearance of the Conference Center including preparing conference rooms for daily meetings and presentations, stocking refreshment area, cleaning dishware and ordering supplies as needed
• Directs food caterers to appropriate conference rooms and/or food preparation areas
• Carries out additional duties as assigned

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• All-inclusive approach to Diversity, Equity and Inclusion
• Maternal/paternal leave benefits and family services
• Complimentary subscription to Headspace – the mindfulness app
• Corporate membership to ClassPass and other health and well-being benefits
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

Must have skills

• Professional appearance and attire required
• Strong customer service acumen
• Timely, punctual, and dependable attendance is essential
• Ability to communicate in a clear, professional manner in person, in writing and via telephone
• Comfortable engaging with individuals (including executive leadership) in a corporate environment
• Ability to handle high volume of walk-in traffic and incoming calls related to the Lobby Desk
• Intermediate knowledge of Microsoft Office such as Word, Excel, and Outlook
• High School diploma or GED required

Nice to have skills

• Relevant experience as concierge or receptionist in a professional work environment with high client facing interaction preferred
• Desire to cross train in other office services areas

Potential for growth

• Mentoring
• Leadership development programs
• Regular training
• Career development services
• Continuing education courses

Compensation information

• The base salary range for this position is $50,000 - $55,000. This range is estimated for this role. Actual pay may be different.

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Annual Bonus Opportunity: Position is eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.
Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career page here.
Janus Henderson Investors is an equal opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).